Employees are expected to provide the quality customer service to our customers, citizens, and visitors by treating them with respect and courtesy. Employees shall not argue or act in a disrespectful manner when interacting with a visitor or customer. Problems with a customer, client, or visitor, should be referred to a supervisor immediately. If a customer, client, or visitor voices a suggestion, complaint, or concern regarding the City or our services, please inform supervision or a member of management.